FAQ'S
Frequently Asked Questions (FAQs)
General Information
1. What is Three Palms Travel Co?
We are a family-owned travel and tour company specialising in Bali holiday transfers, tours, and experiences. Whether you're island-hopping or exploring Bali by car, we’ve got you covered! We are very passionate about Ethical tourism and supporting our local team of drivers with fare wages & working conditions
2. What services do you offer?
We provide transfer services, including cars, buses, and boats, along with customised tours and experiences in Bali. We also partner with local providers for island-hopping adventures and activities.
3. Why Should You Book Through Three Palms Travel Co?
At Three Palms Travel Co, we’re passionate about Bali and dedicated to ensuring your trip is seamless, memorable, and stress-free. From the moment you book, you’re not just a customer—you’re part of the Three Palms Family.
We take pride in supporting the local community, providing resources like English lessons, schooling, and charitable contributions to help make a lasting impact. Unlike some companies , we’re committed to fairness and sustainability, ensuring our drivers are paid a fair wage that reflects their hard work and dedication.
With our experienced local team and personalised customer service, we go above and beyond to create an experience that’s not just about travel but about truly connecting with the heart of Bali. Let us make your dream trip a reality.
4. Are there any days you are closed?
Yes, we are closed every year for Nyepi Day, Bali's Day of Silence. This is a sacred day observed across the island, and no travel, tours, or public activities are allowed.
Booking and Payments
5. How do I book a transfer or tour?
You can easily book through our website. Just select your desired service, enter your details, and complete your payment.
6. What payment methods do you accept?
We accept all major credit cards and secure online payment methods.
7. Can I make changes to my booking?
Yes, changes can be made up to 48 hours before your scheduled service. Contact our support team for assistance.
8. Do you offer refunds?
Yes but this will depend on your circumstances Please refer to our Refunds Policy for full details. Refund Policy here
Transfers and Tours
9. What is included in a day driver booking?
Our day driver service includes a private driver who will take you to your desired destinations within Bali. They’ll ensure you travel comfortably and safely.
10. Do you offer airport pick-up and drop-off services?
Yes, we offer airport transfers to and from your accommodation in Bali.
We even monitor your flights so we know if there are delays
11. Can I customise my tour itinerary?
Absolutely! We love helping you design the perfect day. Let us know your preferences, and we’ll create a personalised experience just for you.
Gift Cards
12. Do you offer gift cards?
Yes! Our gift cards are the perfect gift for anyone visiting Bali. They can be used for transfers, tours, and other services.
13. How do I redeem a gift card?
Enter your gift card code at checkout to apply it to your booking.
Safety and Support
14. Is your team local?
Yes! We work with a dedicated team of local Indonesian drivers and tour guides who know Bali inside and out.
15. What if I have a problem during my trip?
We’re here to help! Contact our support team at any time, and we’ll resolve any issues as quickly as possible.
16. Do you offer travel insurance?
We don’t provide insurance directly, but we recommend purchasing travel insurance for your trip via our link on the website.
Miscellaneous
17. Do you provide child-friendly services?
Yes, our transfers and tours are family-friendly. Let us know if you require child seats or specific accommodations.
18. What’s the best time to visit Bali?
Bali is beautiful year-round! However, the dry season (April to October) is popular for outdoor activities.
19. Can I book last-minute transfers?
We do our best to accommodate last-minute bookings. Contact us directly for availability.
20. How do I contact Three Palms Travel Co?
You can reach us via email at hello@threepalmstravelco.com WhatsApp: +62818-0537-9696 or through our website’s contact form.
21. Are your vehicles air-conditioned?
Yes, all of our vehicles are air-conditioned, clean, and well-maintained for your comfort. Also for your comfort our drivers always have water on board
22. Can you help me with a large group or wedding transfers etc ?
Yes many of our drivers are licensed to drive larger busses, talk to us about how we can best accommodate your group for transfers and tours.